The list below is not explicit and is designed to provide an overview to my involvements in the project work, project-like work and activities, as well as skills related.

Mar 2023 - Feb 2024

As Project Manager, I led the enhancement of Salesforce Sales and Marketing Clouds, integrating them with proprietary systems and developing new features to boost functionality. This project aimed to streamline information flow and improve data use across entities, enhancing customer interactions and operational efficiency. My role covered planning, execution, and review, ensuring strategic alignment and fostering collaboration between IT, BI, internal and external developers, third parties, compliance, and business users for tangible improvements.

Skills: Salesforce.com · Salesforce Sales Cloud · Salesforce Marketing Cloud · Leading Development Teams · Cross-functional Team Leadership

May 2023 - Oct 2023

Developed a new, scalable Competitor Analysis Tool for the Product Management Department, replacing an outdated system. This new tool is aimed customization for all markets, enhancing the ability to analyze competitors effectively to gain market insights, facilitating strategic decisions and maintaining competitive edge.Developed a new, scalable Competitor Analysis Tool for the Product Management Department, replacing an outdated system. This new tool is aimed customization for all markets, enhancing the ability to analyze competitors effectively to gain market insights, facilitating strategic decisions and maintaining competitive edge.

Skills: Competitive Analysis · SharePoint · Microsoft Power Apps · Microsoft Excel · Microsoft Power BI · Microsoft Power Automate

Jul 2022 - Aug 2023

As a PMO team member, actively contributed to crafting the company's new Project Management Policy and project management artefacts. Merging different methodologies and business realities, it incorporates the Group's varied approaches, cultures, and business processes. This policy establishes a cohesive framework for effective and harmonized project management across the company in a heterogeneous environment of the Group.

Skills: Strategic Planning · Program Management · Project Management · Policy Writing · Business Process Improvement

Apr 2023 - Jul 2023

Developed a pioneering Effort Tracking methodology, documentation and tools for both project and non-project activities, involving Finance, Agile Leadership, Controlling and PMOs of the other entities of the Group. This initiative, which I led from concept to promotion to development, integrates bespoke tooling and infrastructure to enhance visibility and management of work efforts across the company. Beside improved collaboration and optimized resource allocation, it provides actionable insights, and aligns financial tracking with Agile practices for improved project and operational outcomes.

Skills: Policy Writing · Agile Methodologies · Hybrid Methodologies · Internal Process Development · Capitalization (Accounting) · Time Tracking · Jira · Microsoft Excel · Microsoft Power Query

Oct 2021 - Feb 2023

As the Project Manager, I led the development and launch of an innovative product targeting the gaming market. The project aimed to allow customers seamlessly enjoy omni-channel gambling and financial services. From conceptualization to execution, my role involved overseeing diverse teams and units, ensuring effective collaboration, and managing the intricate aspects of product development. A novel platform was launched successfully.

Skills: Cross-functional Team Leadership · Project Leadership

Oct 2021 - Sep 2022

Aming at developing a robust Project Portfolio Framework, I created processes, tools, and documentation, ensuring a streamlined and effective approach to project management tailored to the company needs. This framework evaluates projects and initiatives based on numerous monetary and non-monetary factors, and provides the transparency for decision-making to optimize resource allocation and to aligns projects with organizational goals.

Skills: Project Portfolio Management · Initiative Portfolio Management · Portfolio Management · Microsoft Excel · Microsoft Power Query · SharePoint

Jan 2022 - Apr 2022

As a PMO team member, our goal was to provide a unified contact point for business customers. We streamlined customer needs fulfillment, care, and retention. The project focused on defining touchpoints and responsibilities, and our PMO team took charge of Project, Process, Portfolio Management, and Key Accounting.

Skills: Service Delivery Management

Feb 2021 - Apr 2021

Aiming at enhancing efficiency and productivity, a retail sales company launched a project where my role was to analyse existing workflows and identify bottlenecks that hindered performance. I balanced remote analysis with on-site evaluations, ensuring a comprehensive understanding of the daily operations and challenges. Through process mapping and stakeholder interviews, I developed tailored strategies that focused on optimizing inventory management, improving customer service protocols, and leveraging technology (in particular, Salesforce) for seamless operations. The implementation of these strategies led to a notable improvement in performance and customer satisfaction.

Skills: Business Process Improvement · Salesforce.com

Oct 2018 - Oct 2020

Designed the Initiative and Project Tracking Core system for the Group, enhancing the tracking and prioritization of initiatives and projects in alignment with strategic goals. This system provides transparency throughout the lifecycle, from idea to release, and features smart cross-checks for accuracy verification, ensuring all stakeholders are informed and engaged.

Skills: Policy Writing · Agile & Waterfall Methodologies · Google Apps Script · Microsoft Power Automate · Microsoft Power Query · Microsoft Power BI · Visual Basic for Applications (VBA) · Version One · Smartsheet

Jan 2015 - Jan 2016

The comprehensive scientific work with a real-business background underlines my master’s thesis and forms a guideline for the decision on CRM-project for the bank. It was appreciated by the target business audience, as well as positively evaluated by the supervising field experts

Skills: CRM · Software Selection

Jan 2007 - Jan 2009

Organized and lead business games aimed to reach a higher level of customers' loyalty on the one hand and selection of potential employees on the other.

Skills: Loyalty Programs · Event Planning · Event Marketing · Event Marketing Strategy

Jan 2006 - Jan 2008

Business-lead (subject matter expert) in a successful project for the implementation of a sophisticated information system on a regional level. Beside of the business-administration of the system, I have organised feedback collection and its processing, trainings, creation of the guidelines.

Skills: Subject Matter Experts · Requirements Gathering · Requirements Analysis · UAT Coordination · Employee Training